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Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days.
If any of the items ordered are not in stock at time of sale then you will be contacted by customer service with an estimated ship date.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
OCP Group Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Customs, Duties and Taxes
OCP Group Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).