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SHIPPING POLICY

Shipment processing time

Orders placed before 2 PM PDT are shipped the same day for domestic shipments and within 1 business day for international shipments. If that is not possible you will be contacted by customer service within 1 business day.

If any of the items ordered are not in stock a the time of sale then you will be contacted by customer service with an estimated ship date.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages

OCP Group Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties and Taxes

OCP Group Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).